Have you felt pressure when sitting in the salon chair to explain your entire hair history in just a few short sentences? Well rest easy. Redken has just launched The Art of Consultation…
http://www.redkensalon.com
(Redken pro account required; Click “My Clients” to start consultations)
This new online client profiler system gives Redken stylists enhanced tools to interact with their clients before they walk through door and sit down in the salon chair. This new tool allows stylists to create custom hair plans and record individual hair needs, track appointments, formulas, retail purchases for each individual client and keep all this information available to them long after the appointment has ended.
“The tool has taken offline printed manuals, tear sheets, loads and loads of paper and brought them to a new dimension online. The usability is fantastic and more robust then our offline product. DP has taken a very complicated process and created a user experience that allows my customers to easily use this tool with out much explanation.” - Matt Courtney, Director Web Production & Design, Redken 5th Avenue NYC
“Being able to store client information in one, user-friendly place, is imperative to the stylist fully utilizing the Redken Art of Consultation system. The fact that they can also send out the Client Profiler Form prior to the appointment, saves the stylist and the client time in the end.” - Marketing Team, Redken 5th Avenue NYC
Many thanks to Matt and the Redken marketing team as well as Sam, Stuart, Josh, and Justin for all their engineering efforts!
